This issue can happen to customers at times but please don't worry. The first thing we suggest to do is to check all details provided including…
Firstly, taxes and duties will always be paid if applicable when placing an order online. Tax/VAT will never be charged on receipt of an order…
We regret that once your order has been submitted, we are unable to add another item to your order as orders move rapidly through to our warehouse. We…
Unfortunately, we're unable to cancel or change any part of your order once placed, including the delivery address and order contents. We regret…
Once an order has been placed and paid for, our warehouse team start to process your order to ensure prompt delivery to your chosen destination.…
Standard shipping: USA – 5 to 10 Business Days - Express shipping takes 3 to 5 business days. Standard shipping: Ireland – 3 to…
We will send you an email when your order has been shipped. You can start tracking your order 1 Business day after you receive this confirmation…
Unfortunately, we don't offer exchanges but we do offer free returns. You can return your order and then re-order the item you wanted to exchange…
Yes, you can certainly do this. When on the order summary page you will see an option to add a gift message to go along with your gift from Ireland.…
We always strive to deliver our parcels within the time frame listed on the website but if there is a delay with your parcel, we will do our…
What should I do If I am contacted to pay a customs charge? On rare occasions, customers may be asked to pay a customs charge in error. All our…
When shipping to another country (not your country of residence) please select this country from the country selection banner on the top right…
Just received your Personalized Framed Double Heraldic Print or Personalized Framed Family Crest and you are a little confused by the image of…
No, Unfortunately, we do not have a physical store in Dublin, we are an online store only. At The Irish Store, we are dedicated to bringing…
All orders placed on TheIrishStore.com will be charged in US Dollars, Euros or Pounds Sterling. When you first opened our website you…
