We always aim to deliver our parcels within the specified timeframe indicated on our website. However, if there is a delay with your parcel, we will make every effort to notify you and keep you informed about the status of your order.

Please note that all delivery lead times are subject to customs clearance. If customs authorities decide to hold a parcel for inspection, it may cause a delay. In such cases, TheIrishStore.com cannot be held liable, and delivery costs will still apply.

If you encounter a customs issue with your order, please contact us immediately. We will investigate the matter with the delivery company or courier on your behalf to resolve the issue promptly.

For assistance, please contact our Customer Service team. Be sure to have your order number ready.

Email us at: [email protected]


Call us today at:

  • USA/Canada Toll-Free: 1800 707 5037
  • International: +353 1 861 1590