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Delivery Questions

Can I pay extra to get my personalized item quicker than the time it states online?

Unfortunately, made-to-order items, such as personalized jewelry boxes, personalized frames, engraved glasses, pocket watches, and a few of…

How long will my order take?

Standard shipping: USA – 5 to 10 Business Days - Express shipping takes 3 to 5 business days.  Standard shipping: Ireland – 3 to…

Customs Delay

We always aim to deliver our parcels within the specified timeframe indicated on our website. However, if there is a delay with your parcel,…

Delayed Delivery

We always strive to deliver our parcels within the time frame listed on the website but if there is a delay with your parcel, we will do our…

Customs Charges

If you receive a request to pay a customs charge for your order, please note that this should not happen as all our prices already include customs…

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