Delayed Delivery

We always strive to deliver our parcels within the time frame listed on the website but if there is a delay with your parcel, we will do our…

How much is delivery?

Standard delivery is charged per order, regardless of how many items you order! Express delivery worldwide via DHL Express is charged per…

Customs Charges

What should I do If I am contacted to pay a customs charge? On rare occasions, customers may be asked to pay a customs charge in error. All our…

Shipping to another country

When shipping to another country (not your country of residence) please select this country from the country selection banner on the top right…

What currency will I be charged in?

All orders placed on TheIrishStore.com will be charged in US Dollars, Euros or Pounds Sterling.   When you first opened our website you…

I have not received my shipping email. Why?

We will email you to let you know your order has been shipped, once our warehouse has shipped your order with our carriers. Your order can be…

Will I be charged TAX/ VAT or Duties on my order?

Firstly, taxes and duties will always be paid if applicable when placing an order online. Tax/VAT will never be charged on receipt of an order…

Customs Issues

We always strive to deliver our parcels within the time frame listed on the website but if there is a delay with your parcel, we will do our…

What is the returns policy?

RETURNS POLICY With over 15 years of experience selling Irish products, we are very passionate about our products and pride ourselves in our…

What countries can you ship to?

We deliver to a vast amount of countries worldwide but due to individual customs regulations beyond our control, there are some countries we…

Can I pay extra to get my personalized item quicker than the time it states online?

Unfortunately, there is no way to speed up made-to-order items in most cases. Personalized items such as jewellery boxes, engraved glasses, cufflinks…

How do I cancel my order?

Unfortunately, we're unable to cancel or change any part of your order once placed, including the delivery address and order contents.  We regret…

Can I change my order or details on my order?

Once an order has been placed and paid for, our warehouse team start to process your order to ensure prompt delivery to your chosen destination.…

How long will my order take?

Standard shipping: USA – 5 to 10 Business Days - Express shipping takes 3 to 5 business days.  Standard shipping: Ireland – 3 to…

How can I track my order?

We will send you an email when your order has been shipped. You can start tracking your order 1 Business day after you receive this confirmation…