We will notify you via email once your order has been shipped. You can begin tracking your shipment 1 business day after receiving the confirmation email, as tracking can only commence once our carriers have processed the parcel into their network.

A unique tracking link will be provided in the shipping email for your convenience.

Alternatively, you can track your order by reaching out to us through the following channels:

  • Email us at [email protected]
  • or Use the Chat feature available on our website by choosing the "Check my Order" option. This feature is available 24/7

Please have your 9-digit order number ready, which can be found in both your order confirmation and shipment notification emails. Order numbers begin with 200, 300, 400, or 500.

Your order is expected to be delivered by the Estimated Delivery Date specified in your order confirmation email. Please note that delivery dates are estimates and occasional delays may occur due to unforeseen circumstances such as customs processing.

If you encounter any difficulties, our Customer Service team is available to assist you. We operate Monday to Friday from 09:00 am to 10:00 pm (GMT).

For assistance:

  • USA/Canada Toll-Free: 1-800-707-5037
  • International: +353 1 861 1590