Unfortunately, once your order is placed, we are unable to make any changes, including to the delivery address or order contents. Once submitted,…
Very often our emails contain valuable offers and savings on certain orders. However, if you do not wish to receive these emails we provide links…
We regret that once your order has been submitted, we are unable to add another item to your order as orders move rapidly through to our warehouse. We…
Are you encountering difficulties placing your order? Don't worry, below are some common reasons affecting it and our suggestions: Double-check…
Once an order has been placed and paid for, our warehouse team start to process your order to ensure prompt delivery to your chosen destination.…
We always strive to deliver our parcels within the time frame listed on the website but if there is a delay with your parcel, we will do our…
We always aim to deliver our parcels within the specified timeframe indicated on our website. However, if there is a delay with your parcel,…
RETURNS POLICY If you are not satisfied we’ll be happy to offer you a refund on merchandise that is returned in its original condition within…
If your transaction was not authorized by your bank, there's no need to worry. It's common for banks to block overseas or online transactions…
If you receive a request to pay a customs charge for your order, please note that this should not happen as all our prices already include customs…
You are not alone! Many customers throw away or misplace their paperwork! Our customer service team are here to help you, if you wish to obtain…
At different times of the year, we have special offers when you can purchase some of our products at a discounted price. These special offers…
Unfortunately, we don't offer exchanges but we do offer free returns. You can return your order and then re-order the item you wanted to exchange…
Shipping your order to another country? No problem! Kindly follow these steps: Add the items you want to purchase to your shopping bag. Verify…
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