Delayed Delivery

We always strive to deliver our parcels within the time frame listed on the website but if there is a delay with your parcel, we will do our…

Customs Charges

What should I do If I am contacted to pay a customs charge? On rare occasions, customers may be asked to pay a customs charge in error. All our…

Product Dimensions

The Irish Store offers an extensive range of beautifully crafted Irish Clothing, Jewelry, Homeware and other Irish merchandise.   Where available,…

What is the returns policy?

RETURNS POLICY With over 15 years of experience selling Irish products, we are very passionate about our products and pride ourselves in our…

How do I unsubscribe from email newsletters ?

Very often our emails contain valuable offers and savings on certain orders. However, if you do not wish to receive these emails we provide links…

Chain lengths for pendants. Can you buy separately?

The majority of the chains that come with our pendants are 18” in length. The Irish Store offers an extensive range of beautifully crafted…

How long will my order take?

Standard shipping: USA – 5 to 10 Business Days - Express shipping takes 3 to 5 business days.  Standard shipping: Ireland – 3 to…

How can I track my order?

We will send you an email when your order has been shipped. You can start tracking your order 1 Business day after you receive this confirmation…

How long does the return take?

Returns usually take 14 business days from the time it is sent back to us.  We will refund any item you are not completely happy with…

What if my product is faulty?

We are truly sorry if this is the case. We will need to investigate this immediately so please get in touch with us directly. If the item is…