We are truly sorry if this is the case. We will need to investigate this immediately so please get in touch with us directly. If the item…
If your transaction was not authorized by your bank, there's no need to worry. It's common for banks to block overseas or online transactions…
Are you encountering difficulties placing your order? Don't worry, below are some common reasons affecting it and our suggestions: Double-check…
Throughout the year, we run promotions and sales on selected items in our catalogue. During these periods, discounted prices may apply only to…
You are not alone! Many customers throw away or misplace their paperwork! Our customer service team are here to help you, if you wish to obtain…
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If you notice an item is missing from your order, don’t worry—we’re here to help.
Our chat service is readily accessible on our website. AVA, our AI chat assistant, is available 24/7 to answer any questions you may have. If…
At different times of the year, we have special offers when you can purchase some of our products at a discounted price. These special offers…
If you receive a request to pay a customs charge for your order, please note that this should not happen as all our prices already include customs…
We always aim to deliver our parcels within the specified timeframe indicated on our website. However, if there is a delay with your parcel,…
All duties and taxes will be calculated and included in the total price at checkout! You won’t incur any additional charges upon receiving…
Firstly, you do not need to be signed into your account to place an order. To sign into your account or create an account click on this…
We always strive to deliver our parcels within the time frame listed on the website but if there is a delay with your parcel, we will do our…
We regret that once your order has been submitted, we are unable to add another item to your order as orders move rapidly through to our warehouse. We…
