Can I change my order or details on my order?

Once an order has been placed and paid for, our warehouse team start to process your order to ensure prompt delivery to your chosen destination.…

Do you have a catalog?

Yes, our catalogue can be viewed at the link https://www.theirishstore.com/catalogs.  If you would like to be added to our catalogue mailing…

Product price changes in basket?

At many periods over the year, we have sales on select items from our catalogue. During these sales,  some products are only available in certain…

Do you have a store in Dublin?

No, Unfortunately, we do not have a physical store in Dublin, we are an online store only.  At The Irish Store, we are dedicated to bringing…

Can I add something to my order?

We regret that once your order has been submitted, we are unable to add another item to your order as orders move rapidly through to our warehouse. We…

Will I be charged a transaction fee?

At The Irish Store, we prioritize transparency in every transaction: We guarantee that we do not charge additional transaction fees beyond…

Can I Exchange My Order?

Unfortunately, we don't offer exchanges but we do offer free returns. You can return your order and then re-order the item you wanted to exchange…

Can I pay extra to get my personalized item quicker than the time it states online?

Unfortunately, made-to-order items, such as personalized jewelry boxes, personalized frames, engraved glasses, pocket watches, and a few of…

Can I add a gift message to my order?

When purchasing a gift for someone special through our platform, you have the option to include a personalized gift message. Important Note:…

I haven't received a confirmation email, where is it?

An Order Confirmation email is normally issued once you have completed and submitted your order. Sometimes emails sent to our customers will…