Can I change my order or details on my order?

Once an order has been placed and paid for, our warehouse team start to process your order to ensure prompt delivery to your chosen destination.…

Do you have a catalog?

Yes, our catalogue can be viewed at the link https://www.theirishstore.com/catalogs.  If you would like to be added to our catalogue mailing…

Product price changes in basket?

Throughout the year, we run promotions and sales on selected items in our catalogue. During these periods, discounted prices may apply only to…

Can I use a discount code to purchase a Gift Card?

Unfortunately, Discount codes cannot be used to purchase a Gift Card.

Do you have a store in Dublin?

No, Unfortunately, we do not have a physical store in Dublin, we are an online store only.  At The Irish Store, we are dedicated to bringing…

Can I Exchange My Order?

Unfortunately, we don't offer exchanges but we do offer free returns. You can return your order and then re-order the item you wanted to exchange…

Will I be charged a transaction fee?

At The Irish Store, we prioritize transparency in every transaction: We guarantee that we do not charge additional transaction fees beyond…

Can I add something to my order?

We regret that once your order has been submitted, we are unable to add another item to your order as orders move rapidly through to our warehouse. We…

Can I pay extra to get my personalized item quicker than the time it states online?

Unfortunately, made-to-order items, such as personalized jewelry boxes, personalized frames, engraved glasses, pocket watches, and a few of…

Can I add a gift message to my order?

When purchasing a gift for someone special through our platform, you have the option to include a personalized gift message. Important Note:…

I haven't received a confirmation email, where is it?

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Shipping to another country

Shipping your order to another country? No problem! Kindly follow these steps: Add the items you want to purchase to your shopping bag. Verify…

What countries can you ship to?

We ship to a wide range of countries worldwide. However, due to varying customs regulations beyond our control, there are some countries to which…

What size cap should I choose?

We understand that choosing cap sizes can be challenging, particularly if buying as a gift. You will need some information to make the best choice…

What currency will I be charged in?

When placing an order on our website, we want to make sure you understand how currency works throughout the shopping process. Here’s what you…