Once an order has been placed and paid for, our warehouse team start to process your order to ensure prompt delivery to your chosen destination.…
Throughout the year, we run promotions and sales on selected items in our catalogue. During these periods, discounted prices may apply only to…
We regret that once your order has been submitted, we are unable to add another item to your order as orders move rapidly through to our warehouse. We…
Unfortunately, once your order is placed, we are unable to make any changes, including to the delivery address or order contents. Once submitted,…
Are you encountering difficulties placing your order? Don't worry, below are some common reasons affecting it and our suggestions: Double-check…
Shipping your order to another country? No problem! Kindly follow these steps: Add the items you want to purchase to your shopping bag. Verify…
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We are truly sorry if this is the case. We will need to investigate this immediately so please get in touch with us directly. If the item…
When purchasing a gift for someone special through our platform, you have the option to include a personalized gift message. Important Note:…
At different times of the year, we have special offers when you can purchase some of our products at a discounted price. These special offers…
If you receive a request to pay a customs charge for your order, please note that this should not happen as all our prices already include customs…
Firstly, you do not need to be signed into your account to place an order. To sign into your account or create an account click on this…
We advise people to go with the regular size that they wear! All items are made true to size so if you stick to your regular size you should…
Our chat service is readily accessible on our website. AVA, our AI chat assistant, is available 24/7 to answer any questions you may have. If…
Unfortunately, we don't offer exchanges but we do offer free returns. You can return your order and then re-order the item you wanted to exchange…
