Unfortunately, once your order is placed, we are unable to make any changes, including to the delivery address or order contents. Once submitted,…
We regret that once your order has been submitted, we are unable to add another item to your order as orders move rapidly through to our warehouse. We…
Are you encountering difficulties placing your order? Don't worry, below are some common reasons affecting it and our suggestions: Double-check…
Once an order has been placed and paid for, our warehouse team start to process your order to ensure prompt delivery to your chosen destination.…
Unfortunately, we don't offer exchanges but we do offer free returns. You can return your order and then re-order the item you wanted to exchange…
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If you receive a request to pay a customs charge for your order, please note that this should not happen as all our prices already include customs…
If your transaction was not authorized by your bank, there's no need to worry. It's common for banks to block overseas or online transactions…
Shipping your order to another country? No problem! Kindly follow these steps: Add the items you want to purchase to your shopping bag. Verify…
Very often our emails contain valuable offers and savings on certain orders. However, if you do not wish to receive these emails we provide links…
At different times of the year, we have special offers when you can purchase some of our products at a discounted price. These special offers…
You are not alone! Many customers throw away or misplace their paperwork! Our customer service team are here to help you, if you wish to obtain…
If you notice an item is missing from your order, don’t worry—we’re here to help.
We always strive to deliver our parcels within the time frame listed on the website but if there is a delay with your parcel, we will do our…
We always aim to deliver our parcels within the specified timeframe indicated on our website. However, if there is a delay with your parcel,…
