Can I add a gift message to my order?

When purchasing a gift for someone special through our platform, you have the option to include a personalized gift message. Important Note:…

Can I add something to my order?

We regret that once your order has been submitted, we are unable to add another item to your order as orders move rapidly through to our warehouse. We…

Can I change my order or details on my order?

Once an order has been placed and paid for, our warehouse team start to process your order to ensure prompt delivery to your chosen destination.…

How do I cancel my order?

Unfortunately, once your order is placed, we are unable to make any changes, including to the delivery address or order contents. Once submitted,…

How can I track my order?

We will notify you via email once your order has been shipped. You can begin tracking your shipment 1 business day after receiving the confirmation…

My order will not go through?

Are you encountering difficulties placing your order? Don't worry, below are some common reasons affecting it and our suggestions: Double-check…

What countries can you ship to?

We ship to a wide range of countries worldwide. However, due to varying customs regulations beyond our control, there are some countries to which…

Will I be charged TAX/ VAT or Duties on my order?

When placing an order online, taxes and duties will be applied if applicable. Tax/VAT is already included in the final checkout price and will…

Can I Exchange My Order?

Unfortunately, we don't offer exchanges but we do offer free returns. You can return your order and then re-order the item you wanted to exchange…

Shipping to another country

Shipping your order to another country? No problem! Kindly follow these steps: Add the items you want to purchase to your shopping bag. Verify…

Do you have a catalog?

Yes, our catalogue can be viewed at the link https://www.theirishstore.com/catalogs.  If you would like to be added to our catalogue mailing…