Can I add something to my order?

We regret that once your order has been submitted, we are unable to add another item to your order as orders move rapidly through to our warehouse. We…

How to Contact Us

Our Customer Service team is here to assist you. There are three convenient ways to connect with us: Email: Contact our experienced customer…

What is the returns policy?

RETURNS POLICY If you are not satisfied we’ll be happy to offer you a refund on merchandise that is returned in its original condition within…

I no longer have my paperwork or returns form?

You are not alone! Many customers throw away or misplace their paperwork! Our customer service team are here to help you, if you wish to obtain…

Promotion code information

At different times of the year, we have special offers when you can purchase some of our products at a discounted price.  These special offers…

Understanding Refunds: Our Process and Timeline

Returning an item and waiting for your refund? Here’s what you need to know: Initiating Your Return Please request your return…

Do you have a catalog?

Yes, our catalogue can be viewed at the link https://www.theirishstore.com/catalogs.  If you would like to be added to our catalogue mailing…

Why am I getting an error when paying?

If your transaction was not authorized by your bank, there's no need to worry. It's common for banks to block overseas or online transactions…

How do I cancel my order?

Unfortunately, once your order is placed, we are unable to make any changes, including to the delivery address or order contents. Once submitted,…

Zip - Zippers

​If you are having difficulty with your Double zipper and are finding it a bit tricky, Please see attached video on how to use your double…

How do I unsubscribe from email newsletters ?

Very often our emails contain valuable offers and savings on certain orders. However, if you do not wish to receive these emails we provide links…