What do I do if i'm missing an item on my order?

If you notice an item is missing from your order, don’t worry—we’re here to help.

I no longer have my paperwork or returns form?

You are not alone! Many customers throw away or misplace their paperwork! Our customer service team are here to help you, if you wish to obtain…

Delayed Delivery

We always strive to deliver our parcels within the time frame listed on the website but if there is a delay with your parcel, we will do our…

What if my product is faulty?

We are truly sorry if this is the case. We will need to investigate this immediately so please get in touch with us directly. If the item…

How can I sign into my account?

Firstly, you do not need to be signed into your account to place an order.  To sign into your account or create an account click on this…

I haven't received a confirmation email, where is it?

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Personalized Framed Family Crest - Family Tree

Our personalized family frame crest is a special way to celebrate your heritage. Crafted with care, it features your family's crest or coat of…

Zip - Zippers

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How to stop moths from destroying my sweater?

We recommend that you check your garments occasionally to make sure that you don’t have a moth or moisture problem. With proper care, wool…

How do I unsubscribe from email newsletters ?

Very often our emails contain valuable offers and savings on certain orders. However, if you do not wish to receive these emails we provide links…

Where are you based?

At The Irish Store we are dedicated to bringing you, our worldwide community of valued customers, the very finest Ireland has to offer.“A little…

What is the returns policy?

RETURNS POLICY If you are not satisfied we’ll be happy to offer you a refund on merchandise that is returned in its original condition within…

Can I Exchange My Order?

Unfortunately, we don't offer exchanges but we do offer free returns. You can return your order and then re-order the item you wanted to exchange…

How do I cancel my order?

Unfortunately, once your order is placed, we are unable to make any changes, including to the delivery address or order contents. Once submitted,…

Slippers information

Please note that the men's and ladies' slippers are unisex so the item you receive will be the correct size and the correct item regardless of…