How much is delivery?

Standard delivery is charged per order, regardless of how many items you order! Express delivery worldwide via FedEx is charged per order,…

US Tariffs

All duties and taxes will be calculated and included in the total price at checkout! You won’t incur any additional charges upon receiving…

Shipping to another country

Shipping your order to another country? No problem! Kindly follow these steps: Add the items you want to purchase to your shopping bag. Verify…

Will I be charged TAX/ VAT or Duties on my order?

When placing an order online, taxes and duties will be applied if applicable. Tax/VAT is already included in the final checkout price and will…

Product price changes in basket?

Throughout the year, we run promotions and sales on selected items in our catalogue. During these periods, discounted prices may apply only to…

I have not received my shipping email. Why?

We'll notify you via email once your order has been shipped from our warehouse with our carriers. Please allow up to 24 hours after receiving…

How long will my order take?

FedEx Express Delivery USA – 2 to 3 Business Days NZD – 3 to 4 Business Days AU – 3 to 4 Business Days CA – 3 to 4 Business…

Can I pay extra to get my personalized item quicker than the time it states online?

Unfortunately, made-to-order items, such as personalized jewelry boxes, personalized frames, engraved glasses, pocket watches, and a few of…

What countries can you ship to?

We ship to a wide range of countries worldwide. However, due to varying customs regulations beyond our control, there are some countries to which…

Promotion code information

At different times of the year, we have special offers when you can purchase some of our products at a discounted price.  These special offers…

Can I Exchange My Order?

Unfortunately, we don't offer exchanges but we do offer free returns. You can return your order and then re-order the item you wanted to exchange…

I no longer have my paperwork or returns form?

You are not alone! Many customers throw away or misplace their paperwork! Our customer service team are here to help you, if you wish to obtain…

What currency will I be charged in?

When placing an order on our website, we want to make sure you understand how currency works throughout the shopping process. Here’s what you…

Understanding Refunds: Our Process and Timeline

Returning an item and waiting for your refund? Here’s what you need to know: Initiating Your Return Please request your return…

Can I change my order or details on my order?

Once an order has been placed and paid for, our warehouse team start to process your order to ensure prompt delivery to your chosen destination.…