Returns usually take 14 business days from the time it is sent back to us.
We will refund any item you are not completely happy with (with the exception of some items listed below) if you return it to us within 180 days of the item being delivered to your nominated address. Please return items in their original condition, unused, resalable, in their original packaging, with garment tags and ‘do not remove tag’ still attached. Please do re-use the delivery packaging provided; it has been especially designed for you to do this. No refund will be authorised unless these conditions are met and it will be returned to you by normal post without notice.
We shall not refund or exchange beauty items, earrings, perishable items (such as food, flowers, and beverages), toiletries, and cosmetics which have been opened, tested, or partially used and which cannot be returned in the same physical state to which they were purchased. We shall not refund customised or personalised items. Please note that the original shipping fee paid to deliver your order to the shipping address is non-refundable. If you received a faulty product please send us a photo on our email [email protected] so our customer service agents can investigate it further.
If you placed the order before 7th of June, for full details on our return policy and to submit your return request, please follow the link at https://www.theirishstore.com/returns.
Please note you will need your order number as per your order confirmation email. This is a 9-digit number starting with 200, 300, 400 or 500. You will be able to find this in your confirmation email or delivery package.
If you placed your order after 7th of June, you will not be able to use our free returns portal. Please contact our customer service team on our email [email protected] or call Usa/Canada Toll Free: 1800 707 5037 or International: +353 1 861 1590 and and we will guide you to return your item. Note: this process is temporary until further update.
All returns are processed for a refund. Should you need an exchange, please re-order your items online or by phone.
Please note:
Note: The cost of shipping is non-refundable.
Please include your order number and the email address used when placing the order.
Please note that returns have a processing time of up to 14 business days from receipt at our returns facility. This may be longer at peak times. All items must be confirmed as received back in a fully unused and re-saleable condition before we can process your return. Please note that the original shipping fee paid to deliver your order to the shipping address is non-refundable.
Please ensure you have purchased with us before making a return. Parcels returned to us in error will not be processed.
- Damage claims must be filed within 2 days of receipt of goods.
- Claims for defective items must be made within 30 days upon receipt of goods
- Normal wear is not considered a defect.
Personalized Products, Perishable items or Earrings are non-refundable unless they are faulty.
If the item is damaged or defective, please email or call us immediately for instructions.
Note: The cost of shipping is non-refundable.