Returning an item and waiting for your refund? Here’s what you need to know:

  1. Initiating Your Return

    • Please request your return by following this link or contact our customer service team to help you initiate a return.
    • Upon approval, you’ll receive a Return Authorization (RA) number and instructions.
  2. Returning Your Item

    • Package it securely with all original tags.
    • Use the provided pre-paid shipping label and attach it to the outer package of your returning parcel.
    • Note: You may reuse the packaging it arrived in, ensuring it is securely sealed and any previous shipping labels are removed or covered.
  3. Processing Your Refund

    • Refunds are processed within 14 business days of receiving your return.
    • You’ll be notified via email once it’s processed.
    • Note: It may take additional time for the refund to appear in your account depending on your bank.

We strive to make this process as efficient as possible while ensuring accuracy. For any questions or assistance, contact our Customer Service team.