I haven't received a confirmation email, where is it?

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I no longer have my paperwork or returns form?

You are not alone! Many customers throw away or misplace their paperwork! Our customer service team are here to help you, if you wish to obtain…

I have not received my shipping email. Why?

We'll notify you via email once your order has been shipped from our warehouse with our carriers. Please allow up to 24 hours after receiving…

Do you have a store in Dublin?

No, Unfortunately, we do not have a physical store in Dublin, we are an online store only.  At The Irish Store, we are dedicated to bringing…

Do you have a catalog?

Yes, our catalogue can be viewed at the link https://www.theirishstore.com/catalogs.  If you would like to be added to our catalogue mailing…

How can I track my order?

We will notify you via email once your order has been shipped. You can begin tracking your shipment 1 business day after receiving the confirmation…

My order will not go through?

Are you encountering difficulties placing your order? Don't worry, below are some common reasons affecting it and our suggestions: Double-check…

Do you have sales?

Yes, at the Irish Store we regularly have sales and special offers available to our customers throughout the year.  If you would like to…

Why am I getting an error when paying?

If your transaction was not authorized by your bank, there's no need to worry. It's common for banks to block overseas or online transactions…

Can I add a gift message to my order?

When purchasing a gift for someone special through our platform, you have the option to include a personalized gift message. Important Note:…

How do I unsubscribe from email newsletters ?

Very often our emails contain valuable offers and savings on certain orders. However, if you do not wish to receive these emails we provide links…

Can I Exchange My Order?

Unfortunately, we don't offer exchanges but we do offer free returns. You can return your order and then re-order the item you wanted to exchange…