Standard delivery is charged per order, regardless of how many items you order! Express delivery worldwide via FedEx is charged per order,…
Unfortunately, once your order is placed, we are unable to make any changes, including to the delivery address or order contents. Once submitted,…
We regret that once your order has been submitted, we are unable to add another item to your order as orders move rapidly through to our warehouse. We…
Once an order has been placed and paid for, our warehouse team start to process your order to ensure prompt delivery to your chosen destination.…
We will notify you via email once your order has been shipped. You can begin tracking your shipment 1 business day after receiving the confirmation…
When placing an order online, taxes and duties will be applied if applicable. Tax/VAT is already included in the final checkout price and will…
If you notice an item is missing from your order, don’t worry—we’re here to help.
Are you encountering difficulties placing your order? Don't worry, below are some common reasons affecting it and our suggestions: Double-check…
Unfortunately, we don't offer exchanges but we do offer free returns. You can return your order and then re-order the item you wanted to exchange…
Delivery Update: We’re currently completing a full stocktake in our warehouse, which may cause an extra 1-3 days to dispatch of your order.…
When purchasing a gift for someone special through our platform, you have the option to include a personalized gift message. Important Note:…
