Please note that the men's and ladies' slippers are unisex so the item you receive will be the correct size and the correct item regardless of…
Unfortunately, made-to-order items, such as personalized jewelry boxes, personalized frames, engraved glasses, pocket watches, and a few of…
We regret that once your order has been submitted, we are unable to add another item to your order as orders move rapidly through to our warehouse. We…
Unfortunately, we don't offer exchanges but we do offer free returns. You can return your order and then re-order the item you wanted to exchange…
We are truly sorry if this is the case. We will need to investigate this immediately so please get in touch with us directly. If the item is…
Returning an item and waiting for your refund? Here’s what you need to know: Initiating Your Return Please request your return…
We always strive to deliver our parcels within the time frame listed on the website but if there is a delay with your parcel, we will do our…
The majority of the chains that come with our pendants are 18” in length. Unfortunately, we do not sell chains separately from pendants. The…
To ensure your sweater retains its shape, we recommend that you store folded rather than hang, as this may cause your garment to stretch over…
At many periods over the year, we have sales on select items from our catalogue. During these sales, some products are only available in certain…
