If you notice an item is missing from your order, don’t worry—we’re here to help.
We regret that once your order has been submitted, we are unable to add another item to your order as orders move rapidly through to our warehouse. We…
We are truly sorry if this is the case. We will need to investigate this immediately so please get in touch with us directly. If the item…
Throughout the year, we run promotions and sales on selected items in our catalogue. During these periods, discounted prices may apply only to…
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Are you encountering difficulties placing your order? Don't worry, below are some common reasons affecting it and our suggestions: Double-check…
You are not alone! Many customers throw away or misplace their paperwork! Our customer service team are here to help you, if you wish to obtain…
Shipping your order to another country? No problem! Kindly follow these steps: Add the items you want to purchase to your shopping bag. Verify…
Please note that the men's and ladies' slippers are unisex so the item you receive will be the correct size and the correct item regardless of…
At different times of the year, we have special offers when you can purchase some of our products at a discounted price. These special offers…
If you receive a request to pay a customs charge for your order, please note that this should not happen as all our prices already include customs…
If your transaction was not authorized by your bank, there's no need to worry. It's common for banks to block overseas or online transactions…
All duties and taxes will be calculated and included in the total price at checkout! You won’t incur any additional charges upon receiving…
Once an order has been placed and paid for, our warehouse team start to process your order to ensure prompt delivery to your chosen destination.…
