If your transaction was not authorized by your bank, there's no need to worry. It's common for banks to block overseas or online transactions…
We'll notify you via email once your order has been shipped from our warehouse with our carriers. Please allow up to 24 hours after receiving…
We will notify you via email once your order has been shipped. You can begin tracking your shipment 1 business day after receiving the confirmation…
An Order Confirmation email is normally issued once you have completed and submitted your order. Sometimes emails sent to our customers will…
When purchasing a gift for someone special through our platform, you have the option to include a personalized gift message. Important Note:…
When placing an order on our website, we want to make sure you understand how currency works throughout the shopping process. Here’s what you…
Unfortunately, we don't offer exchanges but we do offer free returns. You can return your order and then re-order the item you wanted to exchange…
To ensure your sweater retains its shape, we recommend that you store folded rather than hang, as this may cause your garment to stretch over…
Unfortunately, once your order is placed, we are unable to make any changes, including to the delivery address or order contents. Once submitted,…
A gentle clean with a soft 100% cotton cloth is ideal for maintaining your jewellery’s shine and a jewellery cloth can be picked up easily…
