We are truly sorry if this is the case. We will need to investigate this immediately so please get in touch with us directly. If the item…
If you notice an item is missing from your order, don’t worry—we’re here to help.
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We always aim to deliver our parcels within the specified timeframe indicated on our website. However, if there is a delay with your parcel,…
A gentle clean with a soft 100% cotton cloth is ideal for maintaining your jewellery’s shine and a jewellery cloth can be picked up easily…
We recommend that you check your garments occasionally to make sure that you don’t have a moth or moisture problem. With proper care, wool…
All duties and taxes will be calculated and included in the total price at checkout! You won’t incur any additional charges upon receiving…
We always strive to deliver our parcels within the time frame listed on the website but if there is a delay with your parcel, we will do our…
Unfortunately, made-to-order items, such as personalized jewelry boxes, personalized frames, engraved glasses, pocket watches, and a few of…
Remove the little balls, one pill at a time, using a small pair of scissors or a razor blade, being careful not to damage the fabric by cutting…
Throughout the year, we run promotions and sales on selected items in our catalogue. During these periods, discounted prices may apply only to…
To ensure your sweater retains its shape, we recommend that you store folded rather than hang, as this may cause your garment to stretch over…
Once an order has been placed and paid for, our warehouse team start to process your order to ensure prompt delivery to your chosen destination.…
If you receive a request to pay a customs charge for your order, please note that this should not happen as all our prices already include customs…
At different times of the year, we have special offers when you can purchase some of our products at a discounted price. These special offers…
