Shipping to another country

When shipping to another country (not your country of residence) please select this country from the country selection banner on the top right…

I have not received my shipping email. Why?

We will email you to let you know your order has been shipped, once our warehouse has shipped your order with our carriers. Your order can be…

Delayed Delivery

We always strive to deliver our parcels within the time frame listed on the website but if there is a delay with your parcel, we will do our…

What currency will I be charged in?

All orders placed on TheIrishStore.com will be charged in US Dollars, Euros or Pounds Sterling.   When you first opened our website you…

What is the returns policy?

RETURNS POLICY With over 15 years of experience selling Irish products, we are very passionate about our products and pride ourselves in our…

Can I pay extra to get my personalized item quicker than the time it states online?

Unfortunately, there is no way to speed up made-to-order items in most cases. Personalized items such as jewellery boxes, engraved glasses, cufflinks…

Can I change my order or details on my order?

Once an order has been placed and paid for, our warehouse team start to process your order to ensure prompt delivery to your chosen destination.…

How long will my order take?

Standard shipping: USA – 5 to 10 Business Days - Express shipping takes 3 to 5 business days.  Standard shipping: Ireland – 3 to…

How long does the return take?

Returns usually take 14 business days from the time it is sent back to us.  We will refund any item you are not completely happy with…

Can I Exchange My Order?

Unfortunately, we don't offer exchanges but we do offer free returns. You can return your order and then re-order the item you wanted to exchange…

I no longer have my paperwork or returns form?

You are not alone! Many customers throw away or misplace their paperwork! Our customer service team are here to help you, if you wish to obtain…