I no longer have my paperwork or returns form?

You are not alone! Many customers throw away or misplace their paperwork! Our customer service team are here to help you, if you wish to obtain…

What is the returns policy?

RETURNS POLICY If you are not satisfied we’ll be happy to offer you a refund on merchandise that is returned in its original condition within…

Can I Exchange My Order?

Unfortunately, we don't offer exchanges but we do offer free returns. You can return your order and then re-order the item you wanted to exchange…

Understanding Refunds: Our Process and Timeline

Returning an item and waiting for your refund? Here’s what you need to know: Initiating Your Return Please request your return…

What if my product is faulty?

We are truly sorry if this is the case. We will need to investigate this immediately so please get in touch with us directly. If the item…

Do you have sales?

Yes, at the Irish Store we regularly have sales and special offers available to our customers throughout the year.  If you would like to…

Where are you based?

At The Irish Store we are dedicated to bringing you, our worldwide community of valued customers, the very finest Ireland has to offer.“A little…

Customs Charges

If you receive a request to pay a customs charge for your order, please note that this should not happen as all our prices already include customs…

Do you have a catalog?

Yes, our catalogue can be viewed at the link https://www.theirishstore.com/catalogs.  If you would like to be added to our catalogue mailing…

How do I unsubscribe from email newsletters ?

Very often our emails contain valuable offers and savings on certain orders. However, if you do not wish to receive these emails we provide links…

What do I do if i'm missing an item on my order?

If you notice an item is missing from your order, don’t worry—we’re here to help.

Can I add something to my order?

We regret that once your order has been submitted, we are unable to add another item to your order as orders move rapidly through to our warehouse. We…

Will I be charged TAX/ VAT or Duties on my order?

When placing an order online, taxes and duties will be applied if applicable. Tax/VAT is already included in the final checkout price and will…

How can I sign into my account?

Firstly, you do not need to be signed into your account to place an order.  To sign into your account or create an account click on this…

Size Guides- How do I know what size to choose - Rings

How To Measure Your Ring Size: Follow the below link to view our Size Charts, and scroll down to find guidelines on how to measure your ring…