My order will not go through?

Are you encountering difficulties placing your order? Don't worry, below are some common reasons affecting it and our suggestions: Double-check…

I have not received my shipping email. Why?

We'll notify you via email once your order has been shipped from our warehouse with our carriers. Please allow up to 24 hours after receiving…

What is the returns policy?

RETURNS POLICY If you are not satisfied we’ll be happy to offer you a refund on merchandise that is returned in its original condition within…

How long will my order take?

FedEx Express Delivery USA – 2 to 3 Business Days NZD – 3 to 4 Business Days AU – 3 to 4 Business Days CA – 3 to 4 Business…

How do I cancel my order?

Unfortunately, once your order is placed, we are unable to make any changes, including to the delivery address or order contents. Once submitted,…

Understanding Refunds: Our Process and Timeline

Returning an item and waiting for your refund? Here’s what you need to know: Initiating Your Return Please request your return…

Can I change my order or details on my order?

Once an order has been placed and paid for, our warehouse team start to process your order to ensure prompt delivery to your chosen destination.…

How can I track my order?

We will notify you via email once your order has been shipped. You can begin tracking your shipment 1 business day after receiving the confirmation…

How can I sign into my account?

Firstly, you do not need to be signed into your account to place an order.  To sign into your account or create an account click on this link

Zip - Zippers

​If you are having difficulty with your Double zipper and are finding it a bit tricky, Please see attached video on how to use your double…