How long will my order take?

Standard shipping: USA – 4 to 8 Business Days - Express shipping takes 2 to 3 business days.  Standard shipping: Canada - 7 to…

How can I clean my Jewellery?

A gentle clean with a soft 100% cotton cloth is ideal for maintaining your jewellery’s shine and a jewellery cloth can be picked up easily…

How can I track my order?

We will notify you via email once your order has been shipped. You can begin tracking your shipment 1 business day after receiving the confirmation…

Understanding Refunds: Our Process and Timeline

Returning an item and waiting for your refund? Here’s what you need to know: Initiating Your Return Please request your return…

How can I remove pilling from wool?

Remove the little balls, one pill at a time, using a small pair of scissors or a razor blade, being careful not to damage the fabric by cutting…

How much is delivery?

Standard delivery is charged per order, regardless of how many items you order! Express delivery worldwide via FedEx is charged per order,…

How can I wash my sweater?

The golden rule is to wash your garment as seldom as possible and air frequently. Caring for your knitwear We know that if you look after your…

How to Contact Us

Our Customer Service team is here to assist you. There are three convenient ways to connect with us: Email: Contact our experienced customer…

How should I store my sweater?

To ensure your sweater retains its shape, we recommend that you store folded rather than hang, as this may cause your garment to stretch over…

How do I cancel my order?

Unfortunately, once your order is placed, we are unable to make any changes, including to the delivery address or order contents. Once submitted,…