We will notify you via email once your order has been shipped. You can begin tracking your shipment 1 business day after receiving the confirmation…
We'll notify you via email once your order has been shipped from our warehouse with our carriers. Please allow up to 24 hours after receiving…
A gentle clean with a soft 100% cotton cloth is ideal for maintaining your jewellery’s shine and a jewellery cloth can be picked up easily…
Remove the little balls, one pill at a time, using a small pair of scissors or a razor blade, being careful not to damage the fabric by cutting…
When purchasing a gift for someone special through our platform, you have the option to include a personalized gift message. Important Note:…
An Order Confirmation email is normally issued once you have completed and submitted your order. Sometimes emails sent to our customers will…
The golden rule is to wash your garment as seldom as possible and air frequently. Caring for your knitwear We know that if you look after your…
Firstly, you do not need to be signed into your account to place an order. To sign into your account or create an account click on this link
Unfortunately, we don't offer exchanges but we do offer free returns. You can return your order and then re-order the item you wanted to exchange…
We regret that once your order has been submitted, we are unable to add another item to your order as orders move rapidly through to our warehouse. We…
Unfortunately, once your order is placed, we are unable to make any changes, including to the delivery address or order contents. Once submitted,…
To ensure your sweater retains its shape, we recommend that you store folded rather than hang, as this may cause your garment to stretch over…
Very often our emails contain valuable offers and savings on certain orders. However, if you do not wish to receive these emails we provide links…
Once an order has been placed and paid for, our warehouse team start to process your order to ensure prompt delivery to your chosen destination.…
If your transaction was not authorized by your bank, there's no need to worry. It's common for banks to block overseas or online transactions…
