What is the returns policy?

RETURNS POLICY If you are not satisfied we’ll be happy to offer you a refund on merchandise that is returned in its original condition within…

I no longer have my paperwork or returns form?

You are not alone! Many customers throw away or misplace their paperwork! Our customer service team are here to help you, if you wish to obtain…

Understanding Refunds: Our Process and Timeline

Returning an item and waiting for your refund? Here’s what you need to know: Initiating Your Return Please request your return…

Promotion code information

At different times of the year, we have special offers when you can purchase some of our products at a discounted price.  These special offers…

How to Contact Us

Our Customer Service team is here to assist you. There are three convenient ways to connect with us: Email: Contact our experienced customer…

Where are you based?

At The Irish Store we are dedicated to bringing you, our worldwide community of valued customers, the very finest Ireland has to offer.“A little…

Can I Exchange My Order?

Unfortunately, we don't offer exchanges but we do offer free returns. You can return your order and then re-order the item you wanted to exchange…

Can I pay extra to get my personalized item quicker than the time it states online?

Unfortunately, made-to-order items, such as personalized jewelry boxes, personalized frames, engraved glasses, pocket watches, and a few of…

Why am I getting an error when paying?

If your transaction was not authorized by your bank, there's no need to worry. It's common for banks to block overseas or online transactions…

I have not received my shipping email. Why?

We'll notify you via email once your order has been shipped from our warehouse with our carriers. Please allow up to 24 hours after receiving…