Delayed Delivery

We always strive to deliver our parcels within the time frame listed on the website but if there is a delay with your parcel, we will do our…

How much is delivery?

Standard delivery is charged per order, regardless of how many items you order! Express delivery worldwide via DHL Express is charged per…

Customs Delay

We always aim to deliver our parcels within the specified timeframe indicated on our website. However, if there is a delay with your parcel,…

Customs Charges

If you receive a request to pay a customs charge for your order, please note that this should not happen as all our prices already include customs…

How long will my order take?

Standard shipping: USA – 5 to 10 Business Days - Express shipping takes 3 to 5 business days.  Standard shipping: Ireland – 3 to…

What countries can you ship to?

We ship to a wide range of countries worldwide. However, due to varying customs regulations beyond our control, there are some countries to which…

Can I pay extra to get my personalized item quicker than the time it states online?

Unfortunately, made-to-order items, such as personalized jewelry boxes, personalized frames, engraved glasses, pocket watches, and a few of…

I haven't received a confirmation email, where is it?

An Order Confirmation email is normally issued once you have completed and submitted your order. Sometimes emails sent to our customers will…

Product price changes in basket?

At many periods over the year, we have sales on select items from our catalogue. During these sales,  some products are only available in certain…

Size Guides- How do I know what size to choose - Knits

We advise people to go with the regular size that they wear! All items are made true to size so if you stick to your regular size you should…

Will I be charged TAX/ VAT or Duties on my order?

When placing an order online, taxes and duties will be applied if applicable. Tax/VAT is already included in the final checkout price and will…

I have not received my shipping email. Why?

We'll notify you via email once your order has been shipped from our warehouse with our carriers. Please allow up to 24 hours after receiving…

How do I cancel my order?

Unfortunately, once your order is placed, we are unable to make any changes, including to the delivery address or order contents. Once submitted,…

How can I track my order?

We will notify you via email once your order has been shipped. You can begin tracking your shipment 1 business day after receiving the confirmation…

What is the returns policy?

RETURNS POLICY If you are not satisfied we’ll be happy to offer you a refund on merchandise that is returned in its original condition within…