How can I track my order?

We will notify you via email once your order has been shipped. You can begin tracking your shipment 1 business day after receiving the confirmation…

How can I clean my Jewellery?

A gentle clean with a soft 100% cotton cloth is ideal for maintaining your jewellery’s shine and a jewellery cloth can be picked up easily…

How can I remove pilling from wool?

Remove the little balls, one pill at a time, using a small pair of scissors or a razor blade, being careful not to damage the fabric by cutting…

Can I add a gift message to my order?

When purchasing a gift for someone special through our platform, you have the option to include a personalized gift message. Important Note:…

I have not received my shipping email. Why?

We'll notify you via email once your order has been shipped from our warehouse with our carriers. Please allow up to 24 hours after receiving…

How can I wash my sweater?

The golden rule is to wash your garment as seldom as possible and air frequently. Caring for your knitwear We know that if you look after your…

How can I sign into my account?

Firstly, you do not need to be signed into your account to place an order.  To sign into your account or create an account click on this link

I haven't received a confirmation email, where is it?

An Order Confirmation email is normally issued once you have completed and submitted your order. Sometimes emails sent to our customers will…

Can I Exchange My Order?

Unfortunately, we don't offer exchanges but we do offer free returns. You can return your order and then re-order the item you wanted to exchange…

Can I add something to my order?

We regret that once your order has been submitted, we are unable to add another item to your order as orders move rapidly through to our warehouse. We…