Our Customer Service team are here to help you. There are three ways you can connect with us. Email: You may contact our experienced customer…
We always strive to deliver our parcels within the time frame listed on the website but if there is a delay with your parcel, we will do our…
What should I do If I am contacted to pay a customs charge? On rare occasions, customers may be asked to pay a customs charge in error. All our…
Our chat Bot is available 24/7 to help answer questions you may have, If our bot does not have the answer you will be redirected to the next…
If you are having difficulty with your Double zipper and are finding it a bit tricky, Please see attached video on how to use your double…
This issue can happen to customers at times but please don't worry. The first thing we suggest to do is to check all details provided including…
At many periods over the year, we have sales on select items from our catalogue. During these sales, some products are only available in certain…
Yes, our catalogue can be viewed at the link https://www.theirishstore.com/catalogs. If you would like to be added to our catalogue mailing…
We will email you to let you know your order has been shipped, once our warehouse has shipped your order with our carriers. Your order can be…
If your transaction has failed to be authorized by your bank, do not worry. It is often common procedure within banks to block overseas/online…
An Order Confirmation email is normally issued once you have completed and submitted your order. Sometimes emails sent to our customers will…
RETURNS POLICY With over 15 years of experience selling Irish products, we are very passionate about our products and pride ourselves in our…
Have a question for our Customer Service team and you are calling from the USA and Canada. You can speak to a member of our team based in Ireland…
Very often our emails contain valuable offers and savings on certain orders. However, if you do not wish to receive these emails we provide links…
