Can I add something to my order?

We regret that once your order has been submitted, we are unable to add another item to your order as orders move rapidly through to our warehouse. We…

Can I add a gift message to my order?

Yes, you can certainly do this. When on the order summary page you will see an option to add a gift message to go along with your gift from Ireland.…

Delayed Delivery

We always strive to deliver our parcels within the time frame listed on the website but if there is a delay with your parcel, we will do our…

Customs Charges

What should I do If I am contacted to pay a customs charge? On rare occasions, customers may be asked to pay a customs charge in error. All our…

Shipping to another country

When shipping to another country (not your country of residence) please select this country from the country selection banner on the top right…

Do you have a catalog?

Yes, our catalogue can be viewed at the link https://www.theirishstore.com/catalogs.  If you would like to be added to our catalogue mailing…

I have not received my shipping email. Why?

We will email you to let you know your order has been shipped, once our warehouse has shipped your order with our carriers. Your order can be…

Will I be charged TAX/ VAT or Duties on my order?

Firstly, taxes and duties will always be paid if applicable when placing an order online. Tax/VAT will never be charged on receipt of an order…

What is the returns policy?

RETURNS POLICY With over 15 years of experience selling Irish products, we are very passionate about our products and pride ourselves in our…

Where are you based?

At The Irish Store we are dedicated to bringing you, our worldwide community of valued customers, the very finest Ireland has to offer.“A little…

How do I cancel my order?

Unfortunately, we're unable to cancel or change any part of your order once placed, including the delivery address and order contents.  We regret…

How long does the return take?

Returns usually take 14 business days from the time it is sent back to us.  We will refund any item you are not completely happy with…

How can I sign into my account?

Firstly, you do not need to be signed into your account to place an order.  To sign into your account or create an account click on this link