Have a question for our Customer Service team and you are calling from the USA and Canada. You can speak to a member of our team based in Ireland…
If you are having difficulty with your Double zipper and are finding it a bit tricky, Please see attached video on how to use your double…
This issue can happen to customers at times but please don't worry. The first thing we suggest to do is to check all details provided including…
Yes, our catalogue can be viewed at the link https://www.theirishstore.com/catalogs. If you would like to be added to our catalogue mailing…
We will email you to let you know your order has been shipped, once our warehouse has shipped your order with our carriers. Your order can be…
If your transaction has failed to be authorized by your bank, do not worry. It is often common procedure within banks to block overseas/online…
Our Customer Service team are here to help you. There are three ways you can connect with us. Email: You may contact our experienced customer…
Firstly, taxes and duties will always be paid if applicable when placing an order online. Tax/VAT will never be charged on receipt of an order…
We always strive to deliver our parcels within the time frame listed on the website but if there is a delay with your parcel, we will do our…
RETURNS POLICY With over 15 years of experience selling Irish products, we are very passionate about our products and pride ourselves in our…
Very often our emails contain valuable offers and savings on certain orders. However, if you do not wish to receive these emails we provide links…
We regret that once your order has been submitted, we are unable to add another item to your order as orders move rapidly through to our warehouse. We…
Unfortunately, we're unable to cancel or change any part of your order once placed, including the delivery address and order contents. We regret…
Once an order has been placed and paid for, our warehouse team start to process your order to ensure prompt delivery to your chosen destination.…
Standard shipping: USA – 5 to 10 Business Days - Express shipping takes 3 to 5 business days. Standard shipping: Ireland – 3 to…
