What currency will I be charged in?

All orders placed on TheIRishStore.com will depend on your geographic location.

How much is delivery?

Standard delivery is charged per order, regardless of how many items you order! Express delivery worldwide via DHL Express is charged per…

How to Contact Us

Our Customer Service team is here to assist you. There are three convenient ways to connect with us: Email: Contact our experienced customer…

Slippers information

Please note that the men's and ladies' slippers are unisex so the item you receive will be the correct size and the correct item regardless of…

What if my product is faulty?

We are truly sorry if this is the case. We will need to investigate this immediately so please get in touch with us directly. If the item is…

Do you have a catalog?

Yes, our catalogue can be viewed at the link https://www.theirishstore.com/catalogs.  If you would like to be added to our catalogue mailing…

How do I unsubscribe from email newsletters ?

Very often our emails contain valuable offers and savings on certain orders. However, if you do not wish to receive these emails we provide links…

Can I change my order or details on my order?

Once an order has been placed and paid for, our warehouse team start to process your order to ensure prompt delivery to your chosen destination.…

Zip - Zippers

​If you are having difficulty with your Double zipper and are finding it a bit tricky, Please see attached video on how to use your double…

Customs Delay

We always aim to deliver our parcels within the specified timeframe indicated on our website. However, if there is a delay with your parcel,…

How can I sign into my account?

Firstly, you do not need to be signed into your account to place an order.  To sign into your account or create an account click on this link

Product price changes in basket?

At many periods over the year, we have sales on select items from our catalogue. During these sales,  some products are only available in certain…

How do I cancel my order?

Unfortunately, once your order is placed, we are unable to make any changes, including to the delivery address or order contents. Once submitted,…

I no longer have my paperwork or returns form?

You are not alone! Many customers throw away or misplace their paperwork! Our customer service team are here to help you, if you wish to obtain…

My order will not go through?

Are you encountering difficulties placing your order? Don't worry, below are some common reasons affecting it and our suggestions: Double-check…