Can I pay extra to get my personalized item quicker than the time it states online?

Unfortunately, there is no way to speed up made-to-order items in most cases. Personalized items such as jewellery boxes, engraved glasses, cufflinks…

Do you have a store in Dublin?

No, Unfortunately, we do not have a physical store in Dublin, we are an online store only.  At The Irish Store, we are dedicated to bringing…

My order will not go through?

This issue can happen to customers at times but please don't worry. The first thing we suggest to do is to check all details provided including…

Why am I getting an error when paying?

If your transaction has failed to be authorized by your bank, do not worry. It is often common procedure within banks to block overseas/online…

Will I be charged TAX/ VAT or Duties on my order?

Firstly, taxes and duties will always be paid if applicable when placing an order online. Tax/VAT will never be charged on receipt of an order…

What is the returns policy?

RETURNS POLICY With over 15 years of experience selling Irish products, we are very passionate about our products and pride ourselves in our…

Where are you based?

At The Irish Store we are dedicated to bringing you, our worldwide community of valued customers, the very finest Ireland has to offer.“A little…

How long does the return take?

Returns usually take 14 business days from the time it is sent back to us.  We will refund any item you are not completely happy with…

Can I Exchange My Order?

Unfortunately, we don't offer exchanges but we do offer free returns. You can return your order and then re-order the item you wanted to exchange…