I have not received my shipping email. Why?

We will email you to let you know your order has been shipped, once our warehouse has shipped your order with our carriers. Your order can be…

I haven't received a confirmation email, where is it?

An Order Confirmation email is normally issued once you have completed and submitted your order. Sometimes emails sent to our customers will…

How do I unsubscribe from email newsletters ?

Very often our emails contain valuable offers and savings on certain orders. However, if you do not wish to receive these emails we provide links…

Delayed Delivery

We always strive to deliver our parcels within the time frame listed on the website but if there is a delay with your parcel, we will do our…

Customs Charges

What should I do If I am contacted to pay a customs charge? On rare occasions, customers may be asked to pay a customs charge in error. All our…

Chat Bot

Our chat Bot is available 24/7 to help answer questions you may have, If our bot does not have the answer you will be redirected to the next…

Zip - Zippers

​If you are having difficulty with your Double zipper and are finding it a bit tricky, Please see attached video on how to use your double…

Product price changes in basket?

At many periods over the year, we have sales on select items from our catalogue. During these sales,  some products are only available in certain…

Do you have sales?

Yes, at the Irish Store we regularly have sales and special offers available to our customers throughout the year.  If you would like to hear…

Do you have a catalog?

Yes, our catalogue can be viewed at the link https://www.theirishstore.com/catalogs.  If you would like to be added to our catalogue mailing…

How to Contact Us

Our Customer Service team are here to help you. There are three ways you can connect with us. Email: You may contact our experienced customer…

Product Dimensions

The Irish Store offers an extensive range of beautifully crafted Irish Clothing, Jewelry, Homeware and other Irish merchandise.   Where available,…

Customs Issues

We always strive to deliver our parcels within the time frame listed on the website but if there is a delay with your parcel, we will do our…

What is the returns policy?

RETURNS POLICY With over 15 years of experience selling Irish products, we are very passionate about our products and pride ourselves in our…

Toll-Free from USA and CA and opening hours?

Have a question for our Customer Service team and you are calling from the USA and Canada.  You can speak to a member of our team based in Ireland…