We are truly sorry if this is the case. We will need to investigate this immediately so please get in touch with us directly. If the item…
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If you notice an item is missing from your order, don’t worry—we’re here to help.
You are not alone! Many customers throw away or misplace their paperwork! Our customer service team are here to help you, if you wish to obtain…
We regret that once your order has been submitted, we are unable to add another item to your order as orders move rapidly through to our warehouse. We…
RETURNS POLICY If you are not satisfied we’ll be happy to offer you a refund on merchandise that is returned in its original condition within…
Unfortunately, we don't offer exchanges but we do offer free returns. You can return your order and then re-order the item you wanted to exchange…
Are you encountering difficulties placing your order? Don't worry, below are some common reasons affecting it and our suggestions: Double-check…
Firstly, you do not need to be signed into your account to place an order. To sign into your account or create an account click on this…
Throughout the year, we run promotions and sales on selected items in our catalogue. During these periods, discounted prices may apply only to…
We always strive to deliver our parcels within the time frame listed on the website but if there is a delay with your parcel, we will do our…
At different times of the year, we have special offers when you can purchase some of our products at a discounted price. These special offers…
Remove the little balls, one pill at a time, using a small pair of scissors or a razor blade, being careful not to damage the fabric by cutting…
The majority of the chains that come with our pendants are 18” in length. Unfortunately, we do not sell chains separately from pendants. The…
Every stitch has its own significance and meaning. First worn by fishermen for heat and protection against the wild Atlantic, the meanings of…
