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Emma O Shea

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  • How do I cancel my order?

    Unfortunately, we're unable to cancel or change any part of your order once placed, including the delivery address and order contents.  We regret that once your order has been submitted, we are una...

  • Can I change my order or details on my order?

    Once an order has been placed and paid for, our warehouse team start to process your order to ensure prompt delivery to your chosen destination. We are unable to change any part of your order, incl...

  • Shipping to another country

    When shipping to another country (not your country of residence) please select this country from the country selection banner on the top right of the page. Click the dropdown and scroll to find the...

  • Delayed Delivery

    We always strive to deliver our parcels within the time frame listed on the website but if there is a delay with your parcel, we will do our best to inform you and keep you updated on the progress ...

  • Customs Issues

    We always strive to deliver our parcels within the time frame listed on the website but if there is a delay with your parcel, we will do our best to inform you and keep you updated on the progress ...

  • Customs Charges

    What should I do If I am contacted to pay a customs charge? On rare occasions, customers may be asked to pay a customs charge in error. All our prices include customs charges.  If you are contacted...

  • How long will my order take?

    You will receive by email, an order confirmation, providing you with a Suggested Delivery Date. This is our guideline on when you can expect to receive your order. Please note the suggested deliver...

  • I have not received my shipping email. Why?

    We will email you to let you know your order has been shipped, once our warehouse has shipped your order with our carriers. Your order can be tracked within 24hrs of receiving this email.  On occas...

  • How can I track my order?

    We will send you an email when your order has been shipped. You can start tracking your order 1 Business day after you receive this confirmation email, as the tracking process can only begin once o...

  • Zip - Zippers

    Just received your Irish Store cardigan with zipper and the zip is not running smoothly. There can sometimes be a problem with the puller not running smoothly on the “teeth” of the zip but this is ...