Emma O Shea

Royal Mail Delays

1. Tracking and Delivery
2. Tracking

  Customers who purchased orders for Standard UK delivery may be affected by the industrial action with Royal Mail. We apologise for any inconvenience caused. Strikes can sometimes cause delays in ...

• Emma O Shea
• Edited May 11, 2023 10:15
• 1 follower
• 0 comments
• 1 vote

Christmas delivery cut off dates

1. Tracking and Delivery
2. Delivery Questions

Final dates for placing orders to ensure Pre Christmas Delivery: Country Standard Delivery Express Delivery USA Tuesday 13th December Monday 19th December UK Thursday 15th December Monday 19...

• Emma O Shea
• Edited November 09, 2022 13:59
• 1 follower
• 0 comments
• -2 votes

Delayed Delivery

1. Tracking and Delivery
2. Delivery Questions

We always strive to deliver our parcels within the time frame listed on the website but if there is a delay with your parcel, we will do our best to inform you and keep you updated on the progress ...

• Emma O Shea
• Edited August 29, 2022 12:27
• 1 follower
• 0 comments
• -10 votes

Customs Charges

1. Tracking and Delivery
2. Delivery Questions

What should I do If I am contacted to pay a customs charge? On rare occasions, customers may be asked to pay a customs charge in error. All our prices include customs charges.  If you are contacted...

• Emma O Shea
• Edited May 11, 2023 10:27
• 1 follower
• 0 comments
• 8 votes

Chat Bot

1. FAQ'S
2. Contact us

Our chat Bot is available 24/7 to help answer questions you may have, If our bot does not have the answer you will be redirected to the next available customer service agent for assistance. In the ...

• Emma O Shea
• Edited July 13, 2022 11:14
• 4 followers
• 0 comments
• -3 votes

UK Returns via Collect plus - How to drop off your Irish Store return at your nearest Collect Plus store

1. Returns
2. General

Please visit our free returns page and follow the instructions to create your FREE returns label and process your return online: https://returns.eshopworld.com/ebk Once you have printed off your re...

• Emma O Shea
• Edited July 12, 2022 12:14
• 1 follower
• 0 comments
• -6 votes

Shipping to another country

1. Tracking and Delivery
2. General

When shipping to another country (not your country of residence) please select this country from the country selection banner on the top right of the page. Click the dropdown and scroll to find the...

• Emma O Shea
• Edited August 29, 2022 12:43
• 1 follower
• 0 comments
• -2 votes

Checkout page changes

1. Payments
2. General

TheIrishStore.com has partnered with eShopWorld to improve the shopping experience of our customers. You can now browse our products in the currency of your choice - selecting from 38 currencies wo...

• Emma O Shea
• Edited July 13, 2022 13:11
• 1 follower
• 0 comments
• -4 votes

Personalized Framed Family Crest - Family Tree

1. Product Information
2. Product information

Just received your Personalized Framed Double Heraldic Print or Personalized Framed Family Crest and you are a little confused by the image of the blank Family Tree. Don't worry this is just a prot...

• Emma O Shea
• Edited July 13, 2022 10:57
• 1 follower
• 0 comments
• 2 votes

Zip - Zippers

1. Product Information
2. Product care and Cleaning

​If you are having difficulty with your Double zipper and are finding it a bit tricky, Please see attached video on how to use your double zipper. Just received your Irish Store cardigan with zippe...

• Emma O Shea
• Edited February 21, 2023 12:07
• 1 follower
• 0 comments
• -3 votes