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Emma O Shea

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Latest activity by Emma O Shea
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    Emma O Shea created an article,

    Customs Charges

    What should I do If I am contacted to pay a customs charge? On rare occasions, customers may be asked to pay a customs charge in error. All our prices include customs charges.  If you are contacted...

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    Emma O Shea created an article,

    Chat Bot

    Our chat Bot is available 24/7 to help answer questions you may have, If our bot does not have the answer you will be redirected to the next available customer service agent for assistance. In the ...

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    Emma O Shea created an article,

    UK Returns via Collect plus - How to drop off your Irish Store return at your nearest Collect Plus store

    Please visit our free returns page and follow the instructions to create your FREE returns label and process your return online: https://returns.eshopworld.com/ebk Once you have printed off your re...

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    Emma O Shea created an article,

    Shipping to another country

    When shipping to another country (not your country of residence) please select this country from the country selection banner on the top right of the page. This will facilitate delivery to the coun...

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    Emma O Shea created an article,

    Checkout page changes

    TheIrishStore.com has partnered with eShopWorld to improve the shopping experience of our customers. You can now browse our products in the currency of your choice - selecting from 38 currencies wo...

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    Emma O Shea created an article,

    Personalized Framed Family Crest - Family Tree

    Just received your Personalized Framed Double Heraldic Print or Personalized Framed Family Crest and you are a little confused by the image of the blank Family Tree. Don't worry this is just a prot...

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    Emma O Shea created an article,

    Zip - Zippers

    Just received your Irish Store cardigan with zipper and the zip is not running smoothly. There can sometimes be a problem with the puller not running smoothly on the “teeth” of the zip but this is ...

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    Emma O Shea created an article,

    Can I Exchange My Order?

    Unfortunately, we don't offer exchanges but we do offer free returns. You can return your order and then re-order the item you wanted to exchange for, in the correct size and colour desired online....

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    Emma O Shea created an article,

    Do you have a store in Dublin?

    No, Unfortunately, we do not have a physical store in Dublin, we are an online store only.  At The Irish Store, we are dedicated to bringing you, our worldwide community of valued customers, the ve...

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    Emma O Shea created an article,

    My order will not go through?

    This issue can happen to customers at times but please don't worry. The first thing we suggest to do is to check all details provided including expiry date and security code. If the above doesn't w...