Firstly, this is most unusual and we sincerely apologize if we have let you down in this manner. The vast majority of orders reach our customers quicker than expected.
Your order confirmation email provides a Suggested Delivery Date. This is our guideline on when you can expect to receive your order. If this date has passed, please contact us by email on email@example.com or call us on our USA /Canada toll free number 1800 707 5037. If outside the US we can be contacted on our international number +353 1 861 1590.
If there is a delay with your parcel, we will investigate with the delivery company straight away and we will do our best to inform you and keep you updated on the progress of your order. If necessary we will have another parcel sent out to you.
Our knitwear is knitted in Ireland, so on occasion there can be unexpected delays.