What is the returns policy?

We hope you will be pleased with your purchase. If you are not satisfied, we'll be happy to offer you a refund on merchandise that is returned in its original condition within 90 days of receipt. The only exception to this is personalized products, perishable items product or earrings (unless they are faulty).

For our customers, we offer a FREE RETURNS GUARANTEE, as we have a returns agent in the USA and in Ireland. Just follow the instructions on the below link.

https://www.theirishstore.com/returns-policy/

If the item is damaged or defective, please call or email us immediately for instructions.

Please note, all returns are processed for a refund. Should you need an exchange, please order your items online or by phone.

Please note that returns/ refunds have a processing time of up to 14 business days from receipt at our returns facility. This may be longer at peak times. All items must be confirmed as received back in a fully unused and re-saleable condition before we can process your refund.

Please ensure you have purchased with us before making a return. Parcels returned to us in error will not be processed.