Returns usually take 14 business days from the time it is sent back to us.
All returns are processed for a refund. Should you need an exchange, please re-order your items online https://www.theirishstore.com/ or by phone.
If you are based within the USA please click here to process a return. We offer a FREE RETURNS GUARANTEE to our customers in the USA as we have a returns agent in the USA.
If you are based outside the USA please click here. Cost of return shipment is refunded up to USD$20.
Please note that returns have a processing time of up to 14 business days from receipt at our returns facility. This may be longer at peak times. All items must be confirmed as received back in a fully unused and re-saleable condition before we can process your return. Please note that the original shipping fee paid to deliver your order to the shipping address is non-refundable.
Please ensure you have purchased with us before making a return. Parcels returned to us in error will not be processed.
- Damage claims must be filed within 2 days of receipt of goods.
- Claims for defective items must be made within 30 days upon receipt of goods
- Normal wear is not considered a defect.
Personalized Products, Perishable items or Earrings are non refundable unless they are faulty.
If the item is damaged or defective, please email or call us immediately for instructions.