We are aware that the website's claim of next-day delivery is misleading. Please know that our team has been working overnight to resolve these issues.
We will email you to inform you when your order has been shipped. The email will include shipping details and instructions on how to track your order. Upon receiving the email, you can expect your order to be delivered within the following timelines:
- Standard shipping to USA: 5 to 10 business days. Express shipping takes 3 to 5 business days.
- Standard shipping to Ireland: 3 to 4 business days. Express shipping takes 2 to 3 business days.
- Standard shipping to Europe & UK: 5 to 8 business days. Express shipping takes 3 to 5 business days.
- Standard shipping to all other destinations: 20 to 25 business days. Express shipping takes 8 to 10 business days.
Regarding personalized orders:
These items require a longer lead time compared to other products in our store, as they need to be sent to our supplier for personalization, as stated on our website.
Once your item is received back at our facility, it will be shipped, and you will receive a confirmation email.
Once again, thank you for your patience and apologies for the issues experienced on our website.
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