If you notice an item is missing from your order, don’t worry—we’re here to help.

  1. Check your packaging carefully – Smaller items can sometimes be tucked inside larger packages.

  2. Review your order confirmation and dispatch emails – Some orders are shipped in multiple parcels depending on item weight. If you received two tracking numbers, your missing item may still be on its way.

  3. Check for tampering – If your parcel appears tampered with or opened, please take a photo of the package.

  4. Contact us – Email [email protected] with:

    • Your order number

    • The name of the missing item

    • Photos of the order contents and the parcel if damaged or tampered

Once we receive your details, our team will investigate and work quickly to resolve the issue, ensuring you receive all items or a replacement.

Note: If an item was damaged in transit, photos help us process a replacement or refund faster.